Important Notice
Important Notice:
We will be on break from Monday, 15th July to Friday, 23rd August.
While our shop remains open for orders during this time, please be aware that shipments will resume after our return - after 23/08.
Thank you for your understanding and continued support!
Delivery & Returns
We always strive to prioritise processing your order promptly, typically dispatching within 3-4 business business days.
However, as we are a small label, please understand that there may be slight delays if we become overwhelmed with orders.
Your patience is greatly appreciated. Once your order is shipped, you will receive an email with a tracking number or link.
All delivery charges are offered at a flat rate.
Due to the bulky nature of our good(s), the cost is per item - purchasing two items postage will combine.
For full Terms and Conditions, please see our Shipping Policy
Australia & New Zealand
Baby Mobiles & other Items
- Standard Shipping - $5
- Express Shipping - $10
Baby Gyms
- Standard Shipping - $10
- Express Shipping - $20
Orders over $250 (AUD & NZD)
- FREE Standard Shipping
International
Standard Shipping
We ship to selected International destinations via Australia Post. Australia Post will utilise the local carrier in your region for the last mile delivery.
Please note that on rare occasions, customs in your country can place additional taxes and charges on your package. This is out of our control and we have no way of knowing this in advance.
Express Shipping (Courier)
We now have access to express courier shipping (FedEx, DHL etc) to most locations.
Rates will be updated over time, otherwise please contact us to arrange a quote.
United States of America (USD)
Delivery Times
- Standard - 6-12 Business Days
- Express - 3-6 Business Days
Baby Mobiles & other Items
- Standard Shipping - $10
- Express Shipping - $20
Baby Gyms
- Standard Shipping - $20
- Express Shipping - $30
Canada (CAD)
Delivery Times
- Standard - 6-10 Business Days
- Express - 3-6 Business Days
Baby Mobiles & other Items
- Standard Shipping - $20
- Express Shipping - $30
Baby Gyms
- Standard Shipping - $30
- Express Shipping - $40
United Kingdom (GBP)
Delivery Times
- Standard - 6-10 Business Days
- Express - 4-6 Business Days
Baby Mobiles & other Items
- Standard Shipping - 10
- Express Shipping - 20
Baby Gyms
- Standard Shipping - 20
- Express Shipping - 30
Ireland (EUR)
Delivery Times
- Standard - 7-12 Business Days
- Express - 6-10 Business Days
Baby Mobiles & other Items
- Standard Shipping - $10
- Express Shipping - $20
Baby Gyms
- Standard Shipping - $20
- Express Shipping - $30
Other Countries
Delivery Times - Standard Delivery is from 6-20 Business Days, depending on location.
Rates will be displayed at checkout
If you have any questions about your location or if we can send, please email us - hello@lolabe.com.au
Returns
Change of Mind
If for any reason you are unsatisfied with your product, we do offer ‘Change of Mind’ returns.
To do so, please contact us within 30 days of receipt of the product to initiate the return.
Items must be returned in their original condition, and include all original packaging and tags.
The purchaser is responsible for all shipping costs back to Lolabé Baby.
Faulty Products
If there is a failure with the product, damage or any other issues, we offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
In these cases Lolabé Baby will be responsible for the cost of shipping the product back to us, and any possible replacement.
If you have any questions, wish to report damaged goods or to request a refund, repair or replacement, please contact us at: hello@lolabe.com.au.
For Full Terms and Conditions, please see our Refund Policy
